A woman says she took her 2016 Nissan Versa Note to the dealership for a transmission repair five days before her warranty was up and the service department “conveniently” couldn’t find an issue.

TikTok user Nala (@nalaoneandtwo) recounted the ordeal in a video posted on July 5. In the video, she says she bought a brand-new Nissan Versa Note in 2016 and paid it off two years later. She loved the Peacock colored vehicle.

Unfortunately, last June, the Peacock-colored Versa’s continuously variable transmission (CVT) failed.

“There was a class action lawsuit,” Nala says. “They paid for half of the transmission; I had to pay for half. Once they put it in, they go, ‘Oh, by the way, you only get a 1-year, 10,000-mile warranty on a brand-new transmission.’”

CVT Class Action Lawsuit Details

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The issues Nala is describing with her 2016 Nissan Versa Note’s transmission are part of a much larger pattern of consumer complaints plaguing Nissan vehicles equipped with its CVT transmissions. Drivers say the transmissions are prone to premature failure, shaking, and other symptoms that appeared just outside the powertrain warranty window.

In 2020, Nissan North America agreed to a class action settlement that covers several models, including the 2012-2017 Nissan Versa and the 2014-2017 Nissan Versa Note.

The settlement provided an extension of the new vehicle limited warranty from 60 months/60,000 miles to 84 months/84,000 miles, or whichever occurs first.

360 Days Later

Nala says she didn’t like the terms of the warranty, but she didn’t have any other options.

Then, this June, she had another problem with her Versa and took it to a local repair shop. The mechanic there told her the transmission was failing again, and she should take it to the Nissan dealership to get serviced.

That’s when Nala realized her one-year warranty was up in just five days. So she rushed over to the dealership and had the service team look at it

The technician she spoke to told her he couldn’t find anything wrong with the transmission. Instead, he found another issue that would cost $1,200 to fix.

“Well, isn’t that convenient for you that there’s five days left on the warranty,” Nala remembers saying.

Ultimately, she decided against fixing the Versa. Instead, she took it to a Toyota dealership to trade it in. 

“I just have no words. I’m so done,” she says.

‘People Need to Know’

In the comments section, Nissan owners offered their thoughts on the brand. One person said, “I’m so glad you made a video about Nissan. People need to know.”

Several people detailed their personal struggles with Nissans.

“I had a 2010 Nissan Rogue that continuously had issues, but the dealers always denied any issues… until my warranty expired,” one wrote. “Never going to get another Nissan.”

Another person added, “Man, Nissans with a CVT are so wishy-washy. Either it’s lasting an eternity or cooked off the rip. My Altima has 215,167 miles and somehow no issues.”

Motor1 reached out to Nala via TikTok comment and direct message for comment. We’ll update this post if she responds.

 
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