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A mechanic got an unpleasant call from a customer first-thing in the morning\u2014so he cancelled the man\u2019s entire $1,300 order.<\/p>\n
TikTok user RNG Performance (@redneckgarage1<\/a>) is an Ohio-based mechanic and parts dealer for off-road vehicles, in particular those from Chinese brand CFMoto. He also rebuilds clutches. In a recent video, he explains why he refused service to a customer who was upset with the amount of time it took to get the clutch he ordered delivered, which was resulting in his vehicle spending extra time at the dealership awaiting repair.<\/p>\n \u201cThis guy calls this morning as soon as we open,\u201d explains RNG\u2019s owner and operator. \u201cHe\u2019s giving my wife a hard time. You know what? It\u2019s a big order. This guy wants to talk to me that way \u2026 I said I was going to stick to the policy and stuff. I changed my mind. I\u2019m gonna let his buggy sit some more at the dealer.\u201d<\/p>\n As he speaks, the owner goes onto his computer and processes a refund for the angry customer.<\/p>\n \u201cIt\u2019s a full, 100 percent refund,\u201d he says. \u201cI\u2019m just not gonna tolerate this from a customer. Money doesn\u2019t mean a dang thing to me.\u201d<\/p>\n The mechanic says, \u201cAll my regular customers know that I work hard to get your stuff out as fast as possible. He knew his belt was on back order. He paid extra shipping to have it shipped when it comes in. That\u2019s fine.\u201d<\/p>\n He continues, \u201cBut, guys, I build clutches more than anyone in the CFMoto industry. And I\u2019m so busy. I don\u2019t trust other people to do what I do, so I do it all. Every clutch that gets purchased\u2014whether it\u2019s a complete clutch, a clutch kit, whatever\u2014it all goes through me. When it goes out the door, I want to make sure it\u2019s right.\u201d<\/p>\n ‘Third Time’s the Charm:’ Woman Notices 4 Chunks of Paint Missing From Her White Palisade. Then She Takes It to Hyundai<\/a> He acknowledges that he has had mishaps in the past, but says he works hard to complete every job in a timely manner and address any issues after the fact.<\/p>\n \u201cI can only work as much as I can work,\u201d he says. \u201cLet\u2019s get into the phone call.\u201d<\/p>\n The video then cuts to a clip of the owner answering the phone earlier in the day. His friendly, informal greeting is met with instant aggression and profanity. The customer indicates (not so politely) that he is ready to get the clutch and belt that he ordered\u2014yesterday. The shop owner insists that there are customers ahead of him and the process is going as quickly as possible.<\/p>\n The conversation gets even more heated, with the customer threatening to \u201cpull up\u201d to the establishment and confront the proprietor in person.<\/p>\n \u201cI paid for separate shipping for a belt,\u201d the customer says. \u201cAnd on top of that, you guys took my money two weeks ago for my clutch. I\u2019m getting charged $45 a day to have\u00a0 my equipment and my machine wait for your parts.\u201d<\/p>\n The customer says he is a business owner himself and RNG is holding up his business. \u201cYou\u2019re making excuses, my boy,\u201d the customer says.<\/p>\n The two men continue to argue about how to proceed. While the owner threatens to cancel the entire transaction on numerous occasions, he also indicates that he\u2019s willing to prioritize getting the customer\u2019s clutch out as soon as possible\u2014if the customer apologizes.<\/p>\n At this point, however, it seems the customer is fed up. He now wants the refund, says he\u2019s not going to do any business with RNG going forward, and appears to threaten the owner with a face-to-face altercation.<\/p>\n In the comments section, some people took the mechanic\u2019s side. But viewers overwhelmingly took the side of the customer in this situation.<\/p>\n \u201cThree weeks?\u201d asked one person. \u201cI\u2019m with the customer. You seem like you just don\u2019t [care] about getting things done in a timely manner. Don\u2019t care about money? You might when people stop buying from you.\u201d<\/p>\n A second person agreed. \u201cBad customer service, created a frustrated customer, and you made a joke out of it,\u201d they wrote.<\/p>\n Someone else said, \u201cI don\u2019t care about all the drama. As a business, you need to work on deescalating disgruntled customers. Going back and forth with this guy and matching his energy just makes you look emotional and reactive rather than someone who knows how to manage situations.\u201d<\/p>\n Another person agreed. \u201cI was on your side\u2026 until I saw the video,\u201d they wrote. \u201cIf you\u2019re busy with this and that, stop making videos until you get caught up. You seem like a good guy, but your mentality has to change.\u201d<\/p>\n Of such critics, RNG Performance says in a follow-up<\/a>, “A lot of you ain’t got a clue what you’re talking about.” In a separate post<\/a>, he adds, “The boss can do what the boss wants.”<\/p>\n Motor1<\/em> reached out to RNG Performance via TikTok comment and direct message for comment. We\u2019ll update this if he responds.<\/p>\n \u00a0 \u00a0<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" A mechanic got an unpleasant call from a customer first-thing in the morning\u2014so he cancelled the man\u2019s entire ...<\/p>","protected":false},"author":1,"featured_media":6003,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-6001","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-event-coverage"],"_links":{"self":[{"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/posts\/6001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/comments?post=6001"}],"version-history":[{"count":2,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/posts\/6001\/revisions"}],"predecessor-version":[{"id":6004,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/posts\/6001\/revisions\/6004"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/media\/6003"}],"wp:attachment":[{"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/media?parent=6001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/categories?post=6001"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/tags?post=6001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}What Started the Argument<\/h2>\n
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