![](\"http:\/\/www.bruntonwolf.com\/wp-content\/uploads\/2025\/08\/carvana-appointment.jpg\")
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If you\u2019re thinking about buying a car from Carvana, beware that it might not go as smoothly as the website makes it seem.<\/p>\n
One buyer, who spent weeks researching her perfect car, said her experience turned into a nightmare of delays, excuses, and radio silence. Here\u2019s how it all went down.<\/p>\n
In a trending video, content creator Emma (@emestrellaa) explained that she\u2019d had her eye on a car from Carvana for over a month.<\/p>\n
She meticulously scoured numerous listings until she found a ride that checked all her boxes.<\/p>\n
\u201cI even financed it through my local credit union because Carvana\u2019s financing rates? Insane APRs,\u201d Emma said.<\/p>\n
Delivery was already complicated since Carvana didn\u2019t drop off in her rural area, but she was able to arrange for drop-off at her best friend\u2019s house, which was within Carvana\u2019s delivery zone (and Carvana approved using that address).<\/p>\n
The delivery was supposed to happen on Sunday, but Saturday evening\u201413 hours before delivery\u2014she was given a message.<\/p>\n
\u201cSorry, we have to delay your delivery. No reason given,\u201d Emma said, shocked.<\/p>\n
\u201cThis makes zero sense. On Friday, it was all good to go, and suddenly, it\u2019s \u2018paperwork problems\u2019? That\u2019s the excuse they gave me,\u201d she added.<\/p>\n
But the \u201cpaperwork problems\u201d didn\u2019t come with any clarity or solutions. She called, used the virtual chat, emailed, but nothing or no one actually helped.<\/p>\n
\u201cChat reps just gave me a link and hung up,\u201d Emma said. \u201cNo one wanted to actually talk or take responsibility. It felt disrespectful, like I was just a problem to be bounced around.\u201d<\/p>\n
Carvana Is Getting Into New Car Sales<\/a> After persistent pushback, Carvana offered a $150 voucher\u2014but only if she bought the car and kept it for seven days. Emma was skeptical but accepted, hoping the rescheduled delivery would stick. Less than 12 hours before the new appointment, Carvana told her a mechanical problem was discovered during the \u201cfinal inspection\u201d and her delivery was pushed back nearly three weeks.<\/p>\n \u201cAre you kidding me?\u201d Emma said.<\/p>\n \u201cOne minute they\u2019re telling me everything\u2019s set, the next it\u2019s a three-week delay because of a mechanical issue they just found? Where was that inspection before?\u201d she continued. \u201cIf they\u2019d just been honest, \u2018Hey, we had a problem with the car during transport,\u2019 I\u2019d be way less mad. But this back and forth, no accountability? That\u2019s what\u2019s killing me,\u201d she said.<\/p>\n The whole ordeal has cost Emma countless hours, extra gas money for long drives to pick up the car, and plenty of frustration.<\/p>\n \u201cThis isn\u2019t just an inconvenience,\u201d she said. \u201cIt\u2019s disrespectful to customers who trust them.\u201d<\/p>\n After all the delays and frustration, Emma says<\/a> she got a call from Carvana offering a $250 discount on a future purchase, only if she decides to stay with the company. (Though why would she want to at this point?)<\/p>\n On top of that, Emma had to cancel the loan she arranged through her credit union because of the delays, and she said she\u2019s now responsible for paying interest on a loan she never used.<\/p>\n When she asked Carvana\u2019s customer service about reimbursing those costs, they made it clear they aren\u2019t responsible for any expenses customers might incur.<\/p>\n \u201cThey basically told me they can reschedule or cancel my order whenever they want, but I have to follow through, and they aren\u2019t liable for anything,\u201d she said.<\/p>\n Between extra travel, loan complications, and poor communication, Emma\u2019s experience highlights ongoing issues with Carvana\u2019s customer service.<\/p>\n She\u2019s also heard from others who\u2019ve faced similar problems, making it clear that her experience is not unique.<\/p>\n As Emma puts it, \u201cI don\u2019t understand how Carvana has stayed in business with service like this.\u201d<\/p>\n Emma\u2019s experience isn’t isolated. Motor1<\/em><\/a> previously reported on another customer whose Lexus, which she bought from Carvana, seemingly didn\u2019t exist.<\/p>\n Carvana has faced multiple regulatory challenges and consumer complaints. In 2021, Raleigh, North Carolina, suspended Carvana\u2019s license due to delays in title transfers and improper temporary registrations.<\/p>\n Plus, a January settlement in Connecticut allocated $1.5 million to consumers affected by issues like delayed titles and deceptive vehicle descriptions.<\/p>\n \u201cSelling to carvana is great, buying from them, absolutely not,\u201d a top comment read.<\/p>\n \u201cYeah, that’s a sign to not get the car,\u201d a person said.<\/p>\n \u201cWe ordered a car from them and it literally never shipped,\u201d another shared.<\/p>\n \u201c[Expletive] u caravana ! A working mom should not have to go thru this !\u201d a commenter exclaimed.<\/p>\n Motor1<\/em> reached out to Emma for comment via email and Instagram direct message and to Carvana via email.<\/p>\n \u00a0 \u00a0<\/p>\n \u00a0<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" If you\u2019re thinking about buying a car from Carvana, beware that it might not go as smoothly as ...<\/p>","protected":false},"author":1,"featured_media":5525,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-5523","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-event-coverage"],"_links":{"self":[{"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/posts\/5523","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/comments?post=5523"}],"version-history":[{"count":2,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/posts\/5523\/revisions"}],"predecessor-version":[{"id":5526,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/posts\/5523\/revisions\/5526"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/media\/5525"}],"wp:attachment":[{"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/media?parent=5523"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/categories?post=5523"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.bruntonwolf.com\/index.php\/wp-json\/wp\/v2\/tags?post=5523"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Carvana’s Massive Success Is a ‘Mirage:’ Report<\/a><\/p>\n
It didn\u2019t.<\/p>\n
Emma suspects something went wrong during the first attempted delivery\u2014maybe an accident or damage.<\/p>\nThe Saga Continues<\/h2>\n
Carvana Complaints<\/h2>\n
Commenters React<\/h2>\n
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